CUSTOMER SERVICE

Recruitment for Call Center Agents In A Renowned Company

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A reputable company is currently recruiting suitably qualified candidates to fill the position below:

 

Job Title: Call Center Agent
Location
: Ibadan, Oyo

Summary

  • This Call Center Representative duties includes the management of large amounts of inbound and outbound calls within a specific period by following relevant rules as well as identifying customers’ needs, clarify information, research every issue and providing solutions.

Job Details

  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.

Requirements
Qualifications:

  • Young Smart Graduate from reputable universities such as UI and others
  • Between the ages of 24 to 29 years
  • Well-spoken
  • Ability to use CRM is an advantage.

Experience:

  • 2 to 5 years’ experience.

Skills:

  • Informing, Customer Focus,
  • Customer Service, Attention to Detail,
  • Professionalism, Multi-tasking.
  • Knowledge of operating environment and major business transaction dynamics.
  • Great interpersonal skills.
  • Verbal Communication,
  • Phone Skills, Listening,
  • Data Entry Skills, People Skills,

READ ALSO: Graduate Recruitment at Notcan Foods Limited

How to Apply
Interested and qualified candidates should send their CV to: ConnectGreatjobs@gmail.com

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