Customer Service Executive wanted at Lorache Group

Lorache Group – Our client, a conglomerate ISP, is currently seeking applications from suitably qualified candidates to fill the position below:

Job Title: Customer Service Executive

Location: Lagos

Job Description

  • Our client a conglomerate ISP is urgently in need of a Customer Service, a candidate with good communication skill, ability to relate with customers fluently ,identify customers problem and provides solution .

Requirements

  • Manages all customer retention activities.
  • Retain customers utilizing product and service knowledge to provide customers with correct solutions
  • Responsible for Customers End to End life cycle in the network.
  • Responsible for Customer Retentions at Touch points.
  • Responsible for leading a team of retention members
  • Attempts to solve problem in order to retain customers

Skills:

  • A Bachelor’s degree in any discipline.
  • Strong communication and relationship-building skills
  • 3 years’ experience in customer retention
  • Proven track record of success in previous role(s) with references
  • Basic understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.)
  • Understanding of basic CRM software favorable
  • Analytical and problem solving skills.

Application Closing Date
5th April, 2018.

Method of Application 

Interested and qualified candidates should submit their CV’s to: jobs@lorachegroups.com

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