Call Center Agents recruitment In A Leading Financial Institution

Workforce Group – Our client, a leading Financial Institution, is currently in need of suitably and qualified candidates to fill the position below:


Job Title: Call Center Agent
Lagos (Island and Mainland)

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Job Descriptions

  • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
  • We are in need of suitably and qualified candidates to fill the role of a Contact Center Agent (Igbo Language and any other major language in Nigeria).
  • He/She will be the liaison between the organization and its current and potential customers.


  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.


  • One or two years’ experience working in a related job role.
  • Must be fluent in English, Igbo and any other major Language
  • Must be resident in Lagos.
  • HND/B.Sc in any discipline.
  • Must not be more than 28 years old.
  • Excellent spoken English with impressive interpersonal skills.

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Attractive Basic pay and other benefits.

How to Apply
Interested and qualified candidates should:
Click here to apply


Application Deadline 17th November, 2018.

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