Transaction Officer & Contact Centre Jobs at Workforce Group

Workforce Group – Our client, a reputable Organization in Lagos State is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Transaction Officer, Contact Centre

Location: Lagos
Industry: Financial

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Job Description

  • We are currently recruiting the above position for a reputable Organization
  • H/She will be the liaising between the organization and its current and potential customers
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to up-sell products when they arise.


  • B.Sc in any discipline
  • Must not be more than 27 years old
  • Should be fluent in Igbo and Yoruba or Igbo and Hausa i.e. ability to speak 2 languages
  • Excellent spoken English with impressive interpersonal skills
  • Good communication, smart and very analytical
  • Preferably female (Igbo)
  • Must be resident in Lagos
  • Should have at least 5 credit including mathematics and English in O’level certificate.
  • Preferably applicants residence on the Island.

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  • Attractive Basic pay and other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only candidates who meet the requirements stated above will be invited.

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