CUSTOMER SERVICE

Customer Service Representative Job at Mudoos Consult Services

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MUDOOS Consult Services (MCS) is a training and consultancy company that promotes Safety and Health, Our approach is primarily focuses on meeting legislative requirements and relevant standards; at the same time empowering organization with the knowledge in understanding to manage Health, Safety and Environment (HSE).

We are located in Lagos Nigeria  and work with various types of industries and generally serving in the

sectors of Manufacturing, Chemicals, Healthcare, Medicals, ,Architectural, Engineering and
Constructions. Our wide range of capabilities, disciplines and services are fundamentally based on qualitative and quantitative approach and pro-actively delivering advice and solutions. We do this by giving our people the responsibility and opportunity to make unique difference in the industry.
Job Title: Front Desk Representative
Location: Lagos
Requirements:
  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving
  • HND/OND/BSC; additional qualifications will be a plus
Responsibilities:
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules etc.)
Job Title: Customer Service Representative
Location: Lagos
Requirements:
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • HND/OND/BSC
Responsibilities:
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

 

READ ALSO: Job Vacancies at Simplinteriors Company

How To Apply
Interested and eligible candidates should forward their CV’s to: mudoosconsultservices@gmail.com

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Application Deadline 14th December, 2018.

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