Admin Jobs at Royal Touch Integrated Resources Limited

Royal Touch Integrated Resources Limited is looking for the services of a qualified candidate to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description

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  • Answers customer inquiries via phone, email, and in person
  • Directs customers to online resources
  • Updates customer records in the system, including notes about interactions
  • Pitches ideas for improving customer care
  • Build sustainable relationships of trust through open and interactive communication
  • Attends weekly staff meetings
  • Participates in team-building activities
  • Identify and asses customer needs to achieve satisfaction
  • Handling and resolving product or services complaint from customers by determining cause of the problem and resolving the best way possible
  • Makes recommendations to management to improve customer experience.

Requirements

  • Must have 2 years of experience in customer service
  • HND or B.Sc./post NYSC certificate
  • Must have basic knowledge of computer
  • Must have excellent communication skills.

Application Closing Date
12th January, 2019.

Method of Application 
Interested and qualified candidates should send their CV to: Royaltouchintegrated@gmail.com Using the “Job Title” as the Subject of the mail.

Job Title: Quality Control Officer

Location: Lagos

Job Description

  • Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials
  • Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the production supervisor
  • Approve all finished products by confirming specifications and conducting required tests
  • Return products for re-work if needed and complete documentation to confirm re-work
  • Document and update inspection results by completing reports and logs
  • Keep measurement equipment operating by following operating instructions and calling for repairs
  • Maintain safe work environment by following standards and procedures and complying with legal regulations
  • Work with the training department to mentor junior employees
  • Update job knowledge by engaging in educational opportunities, reading technical publications, attending seminars
  • Accomplish organization mission by completing related results as needed.

Requirements

  • B.Sc qualification
  • 3 years in a leadership or managerial position
  • Work authorization security clearance
  • Excellent computer skills
  • Strong communication skills, having the ability to interpret and teach methodologies
  • Understanding of manufacturing methods and procedures

Application Closing Date
12th January, 2019.

Method of Application 
Interested and qualified candidates should send their CV to: Royaltouchintegrated@gmail.com Using the “Job Title” as the Subject of the mail.

 

Job Title: Human Resources Manager

Location: Lagos

Job Description

  • Maintains the work structure by updating job requirements and job descriptions for all positions.
  • Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
  • Prepares employees for assignments by establishing and conducting orientation and training programs.
  • Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
  • Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
  • Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
  • Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
  • Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
  • Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains human resource staff by recruiting, selecting, orienting, and training employees.
  • Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
  • Contributes to team effort by accomplishing related results as needed.

Requirements

  • A Bachelor’s degree or Masters in Human Resources Management
  • Need up to 3 years of experience
  • Adequately informed as regards the laws of hiring

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Application Closing Date
12th January, 2019.

Method of Application 
Interested and qualified candidates should send their CV to: Royaltouchintegrated@gmail.com Using the “Job Title” as the Subject of the mail.

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