CUSTOMER SERVICE

New Graduate Jobs at Yes-Africa Global Resources

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Yes-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description

  • Answers customer inquiries via phone, email, and in person
  • Directs customers to online resources
  • Updates customer records in the system, including notes about interactions
  • Pitches ideas for improving customer care
  • Build sustainable relationships of trust through open and interactive communication
  • Attends weekly staff meetings
  • Participates in team-building activities
  • Identify and asses customer needs to achieve satisfaction
  • Handling and resolving product or services complaint from customers by determining cause of the problem and resolving the best way possible
  • Makes recommendations to management to improve customer experience.

Requirements

  • Must have 2 years of experience in customer service
  • HND or B.Sc./post NYSC certificate
  • Must have basic knowledge of computer
  • Must have excellent communication skills.

Application Closing Date
12th January, 2019.

Method of Application

Interested and qualified candidates should send their CV to: jobs@yesafrica.com.ngUsing the “Job Title” as the Subject of the mail.

Job Title: Quality Control Officer

Location: Lagos

Job Description

  • Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials
  • Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the production supervisor
  • Approve all finished products by confirming specifications and conducting required tests
  • Return products for re-work if needed and complete documentation to confirm re-work
  • Document and update inspection results by completing reports and logs
  • Keep measurement equipment operating by following operating instructions and calling for repairs
  • Maintain safe work environment by following standards and procedures and complying with legal regulations
  • Work with the training department to mentor junior employees
  • Update job knowledge by engaging in educational opportunities, reading technical publications, attending seminars
  • Accomplish organization mission by completing related results as needed.

Requirements

  • B.Sc qualification
  • 3 years in a leadership or managerial position
  • Work authorization security clearance
  • Excellent computer skills
  • Strong communication skills, having the ability to interpret and teach methodologies
  • Understanding of manufacturing methods and procedures.

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Application Closing Date
24th January, 2019.

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Method of Application
Interested and qualified candidates should send their CV to: jobs@yesafrica.com.ngUsing the “Job Title” as the Subject of the mail.

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