Latest Career Opportunities at MTN Nigeria

Career Opportunities at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

 

 

Job Title: Customer Relationship Officer – Consumer Support (Supervisory)
Location
: Lagos
Employment Status: Permanent
Department: Consumer Operations Support

Job Description

  • Contribute to the sustenance of the mtn brand by providing high quality customer care to all mtn’s customers through assigned media/ within designated location
  • To drive productivity ,professionalism and operational efficiency in the attainment of excellent service delivery
  • Up and cross sell mtn products and services (telemarketing) to grow spend.
  • Ensure key customer data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
  • Monitor accounts as assigned by partners.
  • Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
  • Educate customers on mtn products and services, functionalities, features and competitive advantage
  • Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately
  • Establish and maintain professional business relationship with customers to enhance mtnn’s business, image and services.
  • Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
  • Collaborate with segment management to develop customised educational content for customer education
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with mtn’s vb and values.
  • Ensure implementation of established legal collections policies and procedures
  • Identify problematic accounts working in conjunction with credit management team.
  • Co-ordinate the computation of cost-benefit analysis for accounts handed over for legal collections.
  • Identify and isolate accounts for legal actions and bad debt write-offs based on cost-benefit analysis
  • Collate reports for different sectors in the corporate portfolio.
  • Ensure proper reporting of recovered and un-recovered amounts
  • Perform software installation and configuration requests to customer satisfaction.
  • Perform incidence escalation process in compliance with laid down policies and procedures.

Job Condition

  • Normal mtnn working conditions
  • May be required to work extended hours

Requirements, Experience & Training  
Experience:

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium  organization
  • Experience in the service industry
  • Experience in a call center (prepaid/postpaid) environment

Education:

  • First  degree in any relevant discipline
  • Fluent in english.

Training:

  • Basic gsm
  • Mtn products & services
  • Relationship management
  • Relevant systems training
  • Ccbs
  • Call center policies, processes and procedures
  • Call center applications, technology and systems training
  • Telephone/ physical interaction etiquettes.

Minimum Qualification

  • BA, BEd, BSc or HND.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Coordinator, Demand (Supervisory)
Location:
 Lagos

Job Description

  • To provide comprehensive assistance in projects/demands initiation, planning, execution, control and closure to facilitate IT projects/demands related activities
  • Assist with demand delivery within budget (time and financial) and within defined quality criteria.
  • Provide Demand Manager with up-to-date financial position on all projects.
  • Assist in compiling project charter including projecting project scope, problem statement and goal statement.
  • Assist with demand-planning in line with recommended tool sets.
  • Ensure adherence to all PSCOM processes towards delivering demands
  • Develop execution plans for all assigned demands
  • Track demand activities in compliance with planning guidelines and plans.
  • Co-ordinate input and maintains plans throughout demand life cycle.
  • Gather demand status and assist in providing with up to date information on all demands (where applicable) to Demand Manager.
  • Track and monitor identified risks and proactively escalate risks in accordance with related escalation rules (where applicable) and procedures.
  • Capacity and resource management skills towards managing internal capacity for demand delivery
  • High level understanding of the telecoms enterprise architecture.
  • Measure progress per work stream and team members against weekly targets and deliverables.
  • Schedule and track quality assurance reviews and assist with formal project success reviews.
  • Organize and facilitate meetings, sessions and workshops and document minutes of meetings, weekly reports or any other reports identified as relevant to the demands.
  • Prepare and circulate status update reports.
  • Assist with negotiating and administering supplier contracts and service level agreements and build good working and professional relationship with suppliers and subcontractors.
  • Provide insight into essential demand metrics, monitor and execute SLAs to stakeholders.
  • Keep abreast of business process changes and communicate these to team members.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Develop reports as required by the IT Demand Manager
  • Build and maintain relationships within and outside IT
  • Support the IS Demand Manager in demand delivery to meet KPIs

Job Condition  

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

Experience & Training Education

  • First  degree in any related discipline
  • Fluent in English

Experience:

  • 3-7years’ experience in an area of specialisation; with experience with working with others
  • Experience working in a medium  organization
  • Experience in coordinating banking or financial services/software and telecoms projects.
  • Candidates must have good use of computer and MS projects software packages
  • Experience in managing small to medium sized teams of artisans/projects
  • Strong analytical and reporting skills with track record of producing high quality report

Training:

  • Project Management – PMP
  • Agile Methodology
  • ITIL foundation
  • Project planning and control
  • Microsoft Project
  • Visio
  • Business writing skills
  • General management skills
  • Presentation skills
  • Report writing skills
  • Effective time management
  • Process mapping

Minimum qualification:

  • BA, BEd, BEng, BSc, BTech or HND

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Officer, Salaries (Supervisory)
Location:
 Nigeria

Job Description

  • To administer and run the payroll of MTN Nigeria (Nationals Only), ensuring proper reconciliation of all payroll related accounts and ensure MTNN’s compliance with all payroll related statutory requirements
  • Execute salary administration activities including preparation of annual budget of Salary Unit, reviewing salaries journal vouchers, monitoring amortizations and accrual of salaries and reconciliations.
  • Keep accurate and up to date records of all payroll related payments made to statutory authorities
  • Coordinate the processing, remittance, reconciliation and reporting of all payroll related statutory liabilities (PAYE, NHF), ensuring MTNN’s compliance with all payroll related tax laws and regulations.
  • Monitor prompt submission of payroll related inputs and review same for accuracy in terms of claims, allowances, tax relief and deductions.
  • Administer statutory audit (concerning PAYE, ITF and NHF) process and respond promptly to payroll related queries raised by tax authorities and other regulatory bodies, preparing PAYE audit support data for external auditor’s use.
  • Run the payroll software ensuring accuracy and completeness of data.
  • Coordinate the preparation of year-end tax forms (Form A) for both national and expatriate staff and file tax returns in compliance with the guidelines of the statutory authorities.
  • Prepare monthly reports related to the payroll statutory deduction within MTNN.
  • Ensure value is created when responding to enquiries regarding budget procedures and information from customers
  • Register new MTNN staff with the State and Federal Board of Inland Revenue (SBIR, FBIR) and other internal revenue regulatory agencies to avert penalty that may arise.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Normal Open Plan Office

Experience & Training
Education:

  • First degree preferably Accounting
  • Fluent in English

Experience:

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium  organization
  •  Experience in payroll management and tax

Training:

  • Payroll management
  • Tax management

Minimum Qualification

  • BA, B.Ed, B.Sc or HND

Interested and qualified candidates should:Click here to apply

READ ALSO: Recent Vacancies at Inter Arc Consultants Limited

Application Deadline 16th April, 2019.

 

 

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