CUSTOMER SERVICE

International Customer Service Representative Job at DeltaComGroup

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International Customer Service Representative Job at DeltaComGroup

DeltaComGroup is a leading global telecommunications company who is in the process of expanding into the Nigerian telecommunications market and is looking to hire a suitably qualified candidate for the vacant position below:

Job Title: 
International Customer Service Representative

Location: Nigeria

Main Duties

  • Perform internal monitoring of repair and sales activities of assigned customer accounts and provide customer service support to all customer requests and operational requirements.
  • Telephone and email customer service
  • Attend customer meetings to follow-up and report on repair activities
  • Modifying and registering codes in corporate SAP Business One system
  • Save repair and sales orders in corporate SAP Business One system
  • Daily incident resolution at administrative level in SAP Business One system
  • Track internal KPIs against customer agreement (repair times, irreparability coefficient, failed repairs, etc.).
  • Prepare periodic reports for clients according to their requirements
  • Prepare internal reports
  • Perform customer reconciliations prior to billing
  • Logistics management and tracking of national and international shipments
  • Management and resolution of logistical and administrative incidents
  • Communication with internal departments (sales, warehouse, laboratory, purchasing, etc.) to make sure implementation of repair and sales contracts are done properly

Experience:

  • At least 2 years in similar position and preferably in repair activity
  • Experience and desirable knowledge of SAP

Academic Certification / Courses Taken

  • Required: finish school
  • Knowledge in International Logistics
  • High level Microsoft Office.

Application Closing Date
Not Specified.

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How to Apply
Interested and qualified candidates should:
Click here to apply online

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