Customer Service Jobs at Cornerstone Insurance Plc

Customer Service Jobs at Cornerstone Insurance Plc

Cornerstone Insurance Plc – Our Client, a big player in the FMCG Industry, is looking to recruit suitably qualified candidate to fill the position below:

Job Title: Customer Service Intern

Location: Lagos

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Job Description

  • We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.

Qualifications
Knowledge, Skills, and Experience:

  • Minimum B.Sc degree in any field
  • 1-2 years experience in Customer Relationship Management will be a plus.
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills

Application Closing Date
Not Specified.

READ ALSO: Hotel Receptionist at Peen Nigeria Limited

How to Apply
Interested and qualified candidates should:
Click here to apply online

5 Comments

  1. Am not a B.Sc holder but an NCE holder yet to collect my result. But I will do my best and put in my best in this job to give customers best satisfaction.
    Thank you.

  2. I presently in need of a job, my name is omolara akinkunmi. I studied computer science at Lagos state polytechnic Ikorodu. I have my national diploma degree. Am planning on going back for NY hnd, but I can’t go because I need to have sufficient funds in other to sponsor myself. I would really appreciate it if any placement could be ascertained for me. I live at sango Ogun state

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