Customer Service Jobs at Cornerstone Insurance Plc
Customer Service Jobs at Cornerstone Insurance Plc
Cornerstone Insurance Plc – Our Client, a big player in the FMCG Industry, is looking to recruit suitably qualified candidate to fill the position below:
Job Title: Customer Service Intern
Location: Lagos
Job Description
- We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Responsibilities
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
Qualifications
Knowledge, Skills, and Experience:
- Minimum B.Sc degree in any field
- 1-2 years experience in Customer Relationship Management will be a plus.
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills
Application Closing Date
Not Specified.
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How to Apply
Interested and qualified candidates should:
Click here to apply online
Application for a job interview
Am not a B.Sc holder but an NCE holder yet to collect my result. But I will do my best and put in my best in this job to give customers best satisfaction.
Thank you.
i don’t have any of this qualifications please thanks
Hello sir, am interested in the position.
I presently in need of a job, my name is omolara akinkunmi. I studied computer science at Lagos state polytechnic Ikorodu. I have my national diploma degree. Am planning on going back for NY hnd, but I can’t go because I need to have sufficient funds in other to sponsor myself. I would really appreciate it if any placement could be ascertained for me. I live at sango Ogun state