MacTay Consulting open job recruitment for a Manager

MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years.

Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi-cultural knowledge and global delivery resource – whenever required.

MacTay’s approach is to work together in partnership with our clients, we aim to be in it for the long term but firmly believe that partnerships are created by ensuring that our clients are able to develop the capability to sustain and drive solutions we co create with them.

  • Total Jobs  12 Jobs
  •  Category  Consultancy
  •  Location  Lagos
  •  Full Address  MacTay House, 5, Prince Adelowo Adedeji Street, Off Admiralty Way, Lekki, Lagos

Job Responsibilites

  • To ensure process documentation for all changes in customer’s network are in line with Global directive.
  • Ensure adequate levels of process awareness
  • Ensure that all change requests are logged on RFC / OneTM forms.
  • Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
  • Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
  • To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
  • Ensure that decisions taken by the CAB are documented and communicated.
  • Ensure successful execution of CRТs.
  • Consolidate a Daily OneTM / RFC Report and send it to the concerned stakeholders.
  • To ensure delivery of agreed / ad-hoc reports towards customer as per WLA requirements.
  • To facilitate customer requirements for new and revision in existing change request and their delivery.
  • Ensure that concerned stake holders are adhering as per SLAs definitions.
  • Ensure that all opened RFCs / CRs are resolved/ closed in timely manner.
  • Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
  • Participates in internal and external Governance meetings and present Change Management performance.
  • Drives initiatives and automations to improve process performance.

Job Requirements

  • First Degree in any Engineering course
  • Must have at 7 – 10 years experience in Telecom or ICT
  • Must have Certification in ITILV3 or ITIL Service Transition & Six Sigma
  • Excellent communication skill
  • Good in Process / People Management
  • Ability to develop / automate strong reporting mechanisms and presentations
  • Pro-active and able to work under pressure.

Application Deadline
19th April, 2020.

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Method of Application

Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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