JK Recruiter – Our client, a Financial Technology Company is recruiting to fill the position below:
Job Position: Customer Support Agent
Job Location: Lagos
- We are urgently in need of a Customer Support to offer support to financial products and services
- We are urgently in need for a Customer Support Agent who would be responsible for providing helpdesk support and customer service on company product offerings; responds to enquiries and resolve customer complaints and provide feedback from customers about products.
- ND / HND / BSc in any dicipline
- Computer Science Background
- Related Expereince.
- Provision of first level helpdesk support for product offerings
- Receive, document and resolve clients/subscribers complaints.
- Escalate clients / subscribers complaints as applicable to support or help desk.
- Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
- Maintain appropriate logs of operational activities.
- Professional management of Incoming and Outgoing correspondence via telephone & Post mail
- Professional reception & attendance to guest & visitors.
- Collate and provide a report to appropriate unit
- Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.
YOU MAY WANT TO APPLY FOR:
How to Apply
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the “Job Title” as subject of the email.