Customer Service Executive at Shortlist Professionals

Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust.

Key Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Generating leads for the sales team by screening callers and identifying potential sales opportunities;
• Supporting the collection of payments by regularly contacting dormant and defaulting customers;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;

Does this sound like you?

Must-haves:

• Good communication skills with fluency in both written and spoken English
• Local language preferences (country-specific)
• Nigeria: Yoruba & Hausa
• Strong interpersonal skills
• Maximum 2 years experience in a similar role
• Basic Microsoft- Excel skills

Nice-to-haves:

• Bachelor’s Degree in Business-related courses – Sales, Marketing or Customer Service Management