IT Help Desk Specialist Job at Intuitive Global Healthcare System

Intuitive Global Healthcare System is a global healthcare management and medical information technology company with a mission to improving outcomes for stakeholders in the global healthcare industry. It is a subsidiary of Korak Healthsource, Inc. Maryland, USA incorporated company founded by a group of Nigerian expatriates in 1997. The group management has a combined over 75 year experience in the healthcare sector.

We are recruiting to fill the position below:

Job Position: IT Help Desk Specialist

Job Location: Lagos

Job Brief

  • We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.
  • You will answer queries on basic technical issues and offer advice to solve them.
  • The ideal candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
  • They must also be customer-oriented and patient to deal with difficult customers.
  • The goal is to create value for clients that will help preserve the company’s reputation and business.

Education, Qualifications, and Experience

  • 1-2 years’ proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • OND / HND in Computer Science or relevant field.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures.

Salary
N50,000 / month.

YOU MAY WANT TO APPLY FOR:

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: oakeju@korak.com using the “Job title” as subject of the email

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