Meltons Signature is a fast growing management company with services cut across hospitality and finance.
We are recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Ilorin, Kwara
Employment Type: Full-time, Permanent
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
Requirements
- Proven customer support experience or experience as a Client Service Executive
- Track record of over-achieving quota
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- School degree certifications.
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
License/Certification:
- Certifications (Preferred)
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Application Deadline 10th January, 2025.