Customer Service Respresentative Job at TNS Group

The TNS Group is a Managed Service Provider (MSP) that provides Managed Security, Cloud Solutions, Business Continuity, and IT Consulting. Our portfolio of solutions is aimed towards developing your business strategy through technology.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ajao Estate, Lagos
Employment Type: Full-time

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Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and call handling quotas

Requirements

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be computer literate (including Microsoft packages).

Salary
N40,000 – N70,000 monthly.

Method of Application
Interested and qualified candidates should send their CV and cover letter to: Thelma@sntcollections.com using the Job Title as the subject of the mail.

Note: Office is located in Ajao Estate, therefore applicants should live locally.

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