Brainshare Technologies is a Telecom services provider. We provider internet services and other value added services through our fiber optic infrastructure.
We are recruiting to fill the position below:
Job Title: Front Desk Executive
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Main Duties
- Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
- Answer and direct calls to the appropriate department or staff member.
- Maintain a clean and organized front desk area and board room.
- Take care of Management and Guest needs during meeting.
- Maintaining a positive, empathetic and professional attitude toward Customers at all times.
- Keeping records of Customer interactions, transactions, comments and complaints.
- Assist with administrative tasks as needed, such as data entry, filing and document preparation.
- Build sustainable relationships and trust with external and internal Customers.
- Liaise with Customer Support on fault resolutions and Customer account reconciliation.
- Engage Customer over phone and direct them to Customer Support Unit for prompt resolution.
- Manage the organization website chat bot or other inquiry.
- Manage the social media of the organization.
- Follow communication procedures, guidelines and policies.
- Communicating and coordinating with colleagues as necessary.
- Schedule appointments and meetings for staff members.
- Providing prompt feedback on the efficiency of the Customer service process.
- Ensure Customer satisfaction and provide professional Customer support at all times.
- Any other Tasks assigned to you by the Management.
Personal Qualities & Qualifications
Job Holder need to be:
- Problem-solving skills.
- Excellent communication skills
- Must be very attractive.
- Friendly attitude.
- Empathy.
- Strong time Management.
- Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Degree holder in Mass Communication, English or related discipline from a reputable higher institution.
- A highly effective individual who has an absolute eye for detail and is focusedon improving business performance.
- Service and process knowledge.
Demand on the Job:
- Must have at least 2 years cognate experience in Customer Service or Front Office Management.
- Ability to multitask and prioritize tasks effectively.
- Ability to work under none or minimal supervision.
- Maybe required to work weekend once in a while.
- Age Bracket: 25 – 35 years of age.
- Excellent communication skills, both written and verbal.
- Commanding personality to handle stressful situations with ease.
- Computer proficiency with knowledge of Microsoft Office.
How to Apply
Interested and qualified candidates should send their recent photograph and CV to: [email protected] using the Job Title as the subject of the mail.
Application Deadline 10th January, 2025.