Vacancy for Customer Support Officer at Parkway Projects Limited

Parkway Project Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate and, retail banking services.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

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Location: Yaba, Lagos
Employment Type: Full-time

Core Responsibilities

  • Provision of first level helpdesk support for product offerings
  • Receive, document, and resolve clients/subscribers’ complaints.
  • Escalate clients/subscribers’ complaints as applicable to support or help desk.
  • Telephone and e-mail marketing of product features and enhancements to clients/subscribers.
  • Maintain appropriate logs of operational activities.
  • Professional management of Incoming and Outgoing correspondence via telephone & Post mail
  • Professional reception & attendance to guests & visitors.
  • Collate and provide a report to the appropriate unit
  • Managing and maintaining good client relationships in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.

Requirements

  • Bachelor’s Degree qualification.
  • 1 – 2 years Experience.

Method of Application
Interested and qualified candidates should send their CV to: fintechrecruitment2021vac@gmail.com using the “Job Title” as the subject of the email.


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