Willers Solution Limited – Our client, a reputable FMCG company, is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Work Duration: Mondays – Saturdays
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
Requirements
- A Bachelor’s Degree in Art, Marketing, Finance, or a related field.
- Must be knowledgeable in the use of QUICKBOOKS.
- A minimum of 2 years customer service experience.
- Excellent interpersonal, verbal, and written communication skills.
- Excellent customer service and sales skills.
- Excellent phone and presentation skills.
- Proficiency in Microsoft Office, CRM, and sales software programs.
Salary
N90,000 – N120,000 Monthly.
How to Apply
Interested and qualified candidates should send their Applications to: jobs@willerssolutions.com using the Job Title as the subject of the mail.
Application Deadline 30th August, 2023.