Trevari International Limited – Dollarshop by Trevari is Abuja’s premier shopping destination bringing you a cost effective shopping at your finger tips by providing easy access to the world’s new technology, leading designer brands and stylish stores at home.
We are recruiting to fill the following positions below:
1.) Customer Service Representative
Job Location: Abuja (FCT)
Duties and Responsibilities
- Maintaining a positive, empathic and professional attitude towards customers at all times.
- Generating sales leads that develop into new customers.
- Act as a liaison, providing services information, answering questions and resolving any emerging problems customers may face.
- Identifying and assessing customer needs to achieve satisfaction.
- Keeping up-to-date records of customer’s transactions.
- Managing incoming calls and handling customer inquiries adequately.
- Build sustainable relationship and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Communicating and coordinating with colleagues where necessary.
Performance Indicators
- Familiarity with CRM systems and practices.
- Ability to multi-task, prioritize and manage time effectively.
- Client satisfaction.
- Customer orientation and ability to respond/ adapt to different types of customers.
- Compliance with policies and procedures.
Education
- Bachelor’s Degree / Higher National Diploma
Experience:
- 1-2 years of customer service experience.
- Relationship Management/ Customer Service Management.
- Good knowledge of the Abuja business environment.
- Business fluency in Hausa/ Fulani.
Key Competency Requirements:
- Good written/ oral communication skills
- Customer relationship management
- Good negotiation skills
- Articulate and analytical
- Objection handling skills
- Good team player
- Good knowledge of Microsoft Office packages (Excel, Power point, Word).
Method of Application
Interested and qualified candidates should send their CV to: peoplemanagement2023@gmail.com using the Job Position as the subject of the email.
Note: Only shortlisted candidates will be contacted.
2.) Cashier
Job Location: Abuja (FCT)
Duties and Responsibilities
- Maintain cash control and manage transactions over register drawer and verify all amounts are correct.
- Carry out simple accounting transactions of cash deposit and cash withdrawal.
- Prepare periodic reports as required.
- Maintaining good working relationships with team members and other staff
- Issue receipts (electronic and manual)
- Balancing register and keeping track of deposits and withdrawals
- Assist with other tasks as may be required of the cashier at any time.
- Maintaining the highest standard of integrity and customer service at all times
Performance Indicators
- Client satisfaction
- Accuracy and timeliness of reports
- Compliance with policies and procedures
- Good Mathematics skills
Education
- Bachelors Degree / Higher National Diploma (HND)
Experience:
- 1-2 years of sales experience
- Work experience as a retail cashier in similar role
- Familiarity with electronic equipment such as cash register & POS
Key Competency Requirements:
- Attention to details
- Retail cashier experience
- Good team player
- Time management skills
- Good negotiation skills
- Articulate and analytical
- Good written/ oral communication skills
- Customer relationship management
- Objection handling skills
- Emotional Intelligence, with strong sense of accountability, responsibility and dependability
- Good knowledge of Microsoft Office packages (Excel, Power point, Word)
Method of Application
Interested and qualified candidates should send their CV to: peoplemanagement2023@gmail.com using the Job Position as the subject of the email.
Note: Only shortlisted candidates will be contacted.
3.) Office Supervisor
Job Location: Abuja (FCT)
Duties and Responsibilities
- Oversees and manages all staff of Trevari International and daily workflow of each department, ensuring tasks are completed in a timely and effective manner.
- Completes, prepares, and distributes ALL reports as at when due.
- Assists with financial records and files such as reimbursement and expense vouchers.
- Evaluates and implements policies and procedures.
- Maintains records, documentation, and files, particularly more complex or sensitive files such as employee files.
- Schedules meetings and daily operations.
- Participates in budget preparation and administration.
- Performs other related duties as assigned.
Performance Indicators
- Familiarity with CRM systems and practices.
- Ability to multi-task, prioritize and manage time effectively.
- Client satisfaction.
- Customer orientation and ability to respond/ adapt to different types of customers.
- Compliance with policies and procedures.
Education
- Bachelor’s Degree / Higher National Diploma
Required Skills / Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Excellent organizational skills and attention to detail.
- Excellent time management skills, with a proven ability to meet deadlines.
- Ability to function well in a high-paced work environment.
Key Competency Requirements:
- Good written / oral communication skills
- Customer relationship management
- Proficient with Microsoft Office Suite or related software.
- Good team player
- Articulate and analytical
Method of Application
Interested and qualified candidates should send their CV to: peoplemanagement2023@gmail.com using the Job Position as the subject of the email.
Note: Only shortlisted candidates will be contacted.
4.) Sales Executive
Job Location: Abuja (FCT)
Duties and Responsibilities
- Pitch company’s services to existing and prospective clients.
- Achieve growth for Trevari International via target sales
- Prepare periodic reports as required.
- Channel customer complaints appropriately for resolution
- Maintaining good working relationships with team members and other staff
- Maintaining the highest standard of integrity and customer service at all times
Performance Indicators
- Lead conversion
- Client satisfaction
- Pitch/ proposal development
- Profit growth rate
- Accuracy and timeliness of reports
- Compliance with policies and procedures
- Retention of existing clients
Education
- Bachelors Degree / Higher National Diploma
Experience:
- 1-2 years of sales experience
- Relationship Management
- Good knowledge of the Abuja business environment
Key Competency Requirements:
- Sales experience
- Good written/ oral communication skills
- Customer relationship management
- Articulate and analytical
- Emotional Intelligence, with strong sense of accountability, responsibility and dependability
- Objection handling skills
- Good team player
- Good negotiation skills
- Good knowledge of Microsoft Office packages (Excel, Power point, Word)
Method of Application
Interested and qualified candidates should send their CV to: peoplemanagement2023@gmail.com using the Job Position as the subject of the email.
Note: Only shortlisted candidates will be contacted.