Mamacare, a one-stop retail store involved in the sales of baby products and wears is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ogudu, Lagos
Employment Type: Full-time
Job Summary
- Mamacare is a one-stop retail store involved in the sales of baby products and wears. In the Customer Service Representative role, your primary function is to provide excellent customer service through the provision of the company’s products and services.
Duties / Responsibilities
- Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
- Sell and receive cash and record properly and enter into the Point-of-Sale system (fine count all monies received and given out).
- Register new customers quickly and efficiently in the Point-of-Sale system.
- Promote all products and services.
- Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).
- Understand and implement all procedures relating to Recordable Transactions.
- Extensive understanding of all company policies and procedures.
- General office duties and proper use of all office equipment.
- Daily maintenance and upkeep of the store.
- Successfully, open and close the store and complete all paperwork accurately.
- Upload company products on the company’s website and e-commerce platforms
- Complete all product and service transactions in the Point-of-Sale system.
- Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.
- Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
- Reconcile cash float at the completion of the shift.
- All other job-related duties as directed by Management
Requirements
Minimum Qualification:
Experience:
- 1-2 years of customer service and cash handling
- Experience Level: Entry level.
Required Skills:
- Friendly, outgoing, confident / problem solver, flexible, self-motivated, team player
- Job Knowledge
- Accountability
- Strong Communication skills.
- Customer Service Orientation
- Sales Focus
- Problem Solving
How to Apply
Interested and qualified candidates should forward their CV to: hr@mamacare.ng using “Customer Service” as the subject of the email
Application Deadline 31st August, 2023.